We're delighted to announce that Vita has won a Feefo Gold Service award - for the third year running - an independent seal of excellence that recognises businesses for delivering exceptional experiences, rated by real customers.
Created by Feefo, the Trusted Service is awarded to businesses that use Feefo to collect genuine ratings and reviews. A badge of honour, this accreditation remains unique as all the awards are based purely on the interactions with verified customers. This feedback has been collated by the Feefo review platform, with the accolades being awarded based upon performance.
Vita met the criteria of collecting at least 100 reviews between January 1st 2018 and December 31st 2018, and achieved a Feefo service rating of between 4.5 and 5.0.
Barry Pappin & Paul Reed (Directors) commented: "It's a real honour to receive this award from Feefo. To be recognised for delivering exceptional experiences to our customers is a great achievement...we've been working hard to ensure our customers receive the best service possible, and being able to listen, understand and respond to their needs has enabled us to improve our offering in 2018. We're looking forward to another successful year ahead."
"We would like to offer our congratulations to all the winners of this year's Feefo Trusted Service award. We are so proud that so many businesses are putting customer service first." said Andrew Mabbutt, CEO at Feefo. "We have been working closely with all our customers to build trust and transparency online, and ultimately helping shoppers buy with confidence and make better decisions."
Feefo is a ratings and reviews, and customer analytics platform. We collect genuine, purchase-verified reviews on behalf of over 3,000 businesses. Feefo ensures that all feedback is authentic, by matching it to a legitimate transaction; we believe this is the best way to combat the rising issue of fake reviews.
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Vita is a trading name of Vita Financial Ltd, which is an appointed representative of Capital Protect Ltd, which is authorised and regulated by the Financial Conduct Authority. Their Financial Services Register number is 531444. Registered address: 1st Floor Tudor House, 16 Cathedral Road, Cardiff, CF11 9LJ. Company No. 7266691, registered in England and Wales. The guidance and/or advice contained within this website is subject to the UK regulatory regime, and is therefore targeted at consumers based in the UK. Calls may be monitored/recorded.